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sparklinglime
DoppleMe

So... What would you do?

Eldest ordered clear indicators for his car.  They should have had orange bulbs, but none were in the packaging.

He checked through the packaging and I checked through the packaging - no orange bulbs.

So off he trotted to Halfords to buy some.

I emailed the seller to say I was dissapointed that no bulbs included even though it was advertised as sold with bulbs.

I have received a reply to say they're dissapointed that I didn't bother to check through the packaging before emailing them...  I've replied to say I did.

So, I'm thinking neutral feed back for goods and communication, with good with delivery time and postage costs.

Never had cause not to leave a positive before. 

Am I being reasonable?

Thank you

smiley

Posted on: February 27, 2012 - 7:52pm
hazeleyes
DoppleMe

I'd wait for Victor on this one Sparkling. angry

That is terrible though.

Posted on: February 27, 2012 - 8:53pm
sparklinglime
DoppleMe

yes

Posted on: February 28, 2012 - 12:21am
Anna
Online
Parenting specialist
DoppleMe

What is the outcome now, are they going to send bulbs?

If not then I would say negative feedback. I think they were rude. You could email saying that if they send some replacement bulbs you would be happy to leave positive feedback.

Posted on: February 28, 2012 - 12:59pm
sparklinglime
DoppleMe

I've not had a response.

I'm sure I wasn't rude in the first email... 

Thank you.

Posted on: February 28, 2012 - 5:13pm
Louise
Parenting specialist
DoppleMe

Oi, Hazeleyes, who are you calling Victor? heh heh smiley

Hi sparkling,  I am presming it is ebay. I would not leave any feedback at all to start with, I would then "raise a dispute" about it, with the Resolution Centre, see here

If you go through this process and it is unresoved then negative feedback is the truth of the matter!

Posted on: February 29, 2012 - 9:28am
sparklinglime
DoppleMe

Thank you Victor, I mean Louise cool

I'm sure I'm reading it the wrong way as english will be their second language, but it did make me mad at the time smiley

Posted on: February 29, 2012 - 9:41am
Louise
Parenting specialist
DoppleMe

Yes, I don't blame you!! angry

Posted on: February 29, 2012 - 9:44am